Appointment Cancelation, Rescheduling and No-Show Policy:
At Everglow Medi Spa, we value our clients’ time and the time reserved by our practitioners and staff. Each appointment is allocated dedicated time, preparation, and resources. Our cancellation policy helps us accommodate other clients and maintain the quality of care and service we provide.
By booking an appointment, clients acknowledge and agree to the following policy.
We require a minimum of 24 hours’ notice for all appointment cancellations or rescheduling requests. If you need to cancel or change your appointment, you must contact the clinic directly at least 24 hours before your scheduled appointment time via email, text, call or social media accounts. Please DO NOT reply to system automated messages. These messages are not monitored and will not reach our team or be processed as a cancellation.
Requests made less than 24 hours before the appointment, including requests to cancel, or reschedule will be subject to a $50 fee. The 24-hour period is calculated from the scheduled appointment time, not from the time a reminder message is received.
A NO-SHOW occurs when a client fails to attend a scheduled appointment without providing notice to the clinic. At Everglow, we have zero tolerance policy for no-show clients. They will be refused any further service until a full balance of missed appointment and full prepayment for the future appointment is paid.
We understand that unexpected situations, emergencies, and circumstances beyond a client’s control may arise. Clients should contact the clinic as soon as reasonably possible if an emergency prevents them from attending or providing the required notice. Requests for exceptions will be reviewed individually at the clinic’s discretion, taking into account the circumstances and any applicable legal obligations. We reserve the right to waive a fee where appropriate.
If the clinic must cancel or reschedule an appointment, we will make reasonable efforts to notify the client as soon as possible and assist with arranging an alternative appointment. Clients will not be charged a cancellation or no-show fee when the appointment is cancelled by the clinic. Any deposits or prepayments affected by a clinic-initiated cancellation will be handled in accordance with the agreed booking terms and applicable law.
Nothing in this policy limits any rights or protections available to clients under applicable law.
Late Arrival Policy:
Clients are asked to arrive on time for their scheduled appointments. The client might be given 10 min grace period; however, any further tardiness may limit the time available for treatment. Depending on the service, the practitioner’s schedule, and the time remaining, the clinic may need to shorten the appointment, modify the service, or reschedule the appointment.
If the clinic determines that the appointment cannot safely or appropriately proceed, it may be treated as a late cancellation. Any applicable fee will be assessed in accordance with the disclosed cancellation policy.
We understand that unexpected situations, emergencies, and circumstances beyond a client’s control may arise. Clients should contact the clinic as soon as reasonably possible if an emergency prevents them from attending or providing the required notice. Requests for exceptions will be reviewed individually at the clinic’s discretion, taking into account the circumstances and any applicable legal obligations. We reserve the right to waive a fee where appropriate.
Nothing in this policy limits any rights or protections available to clients under applicable law.
Retail Products Sales, Returns and Exchange Policy:
All retail product purchases made at Everglow Medi Spa are considered final sale. We do not offer refunds, returns, or exchanges for changes of mind, incorrect product selection, dissatisfaction with personal preferences, or failure to achieve desired cosmetic results.
Clients are encouraged to ask questions and consult with our team regarding product selection, suitability, ingredients, and recommended use before completing their purchase.
Clients are responsible for inspecting their purchases before taking them off the clinic premises.
Before leaving, clients must verify that:
- The correct product, brand, size, and quantity have been provided.
- The packaging is intact and in satisfactory condition.
- The product is not visibly damaged, leaking, or showing signs of tampering.
- Any visible seals or protective packaging are intact, where applicable.
Clients are encouraged to bring any concerns to a staff member’s attention immediately and before leaving the clinic.
Once a product has been taken outside the clinic premises, it will generally not be eligible for return, exchange, or refund for reasons relating to a change of mind, product selection, or visible issues that could reasonably have been identified during inspection.
Although all purchases are final sale for ordinary change-of-mind requests, the clinic will review concerns involving products that may be defective, damaged at the time of sale, incorrectly supplied, unsafe, or materially different from their description.
Clients should contact the clinic as soon as reasonably possible and provide the receipt or other proof of purchase, the product and its packaging where available, and a description of the concern.
The clinic will assess the circumstances and provide any refund, replacement, exchange, or other remedy required by applicable law. Depending on the circumstances, additional information or an opportunity to inspect the product may be requested.
Nothing in this policy limits or excludes rights or remedies that cannot legally be waived under applicable consumer protection or other legislation.
If a product is subject to a recall, safety notice, or other applicable corrective action, the clinic will follow relevant legal requirements and applicable manufacturer or regulatory instructions.
Clients should contact the clinic if they suspect a product is contaminated, tampered with, defective, or otherwise unsafe. Safety-related concerns will be assessed separately from ordinary return or exchange requests.
By completing a retail product purchase, the client acknowledges that they have been given an opportunity to ask questions, inspect the product and its packaging before leaving the clinic, and review this policy.
The client understands that retail purchases are final sale for ordinary change-of-mind requests and that returns, exchanges, and refunds are not offered except where required by applicable law or otherwise approved by the clinic.
We appreciate your understanding and cooperation in maintaining the quality, safety, and integrity of our retail products.
Booking Fee Policy:
At Everglow Medi Spa, we value our clients’ time and are committed to providing each client with dedicated appointment time and personalized service. To ensure fair access to appointments and reduce repeated cancellations and rescheduling, we have implemented a booking fee policy for accounts with a high cancellation rate.
By booking an appointment subject to this policy, clients acknowledge and agree to the following terms:
Clients whose appointment cancellation and rescheduling rate exceeds 20% may be required to pay a $50 non-refundable booking fee to secure future appointments.
The cancellation rate will be calculated based on the client’s booking history. Client-initiated cancellations, rescheduling, and missed appointments will be included in the calculation. Appointments cancelled by the clinic will not count toward the client’s cancellation rate.
The clinic will notify the client when this requirement applies. The booking fee must be paid upfront and in full through a payment method accepted by the clinic before the appointment is scheduled.
A booking fee is a fee charged to secure and reserve a specific appointment time for a client who meets the cancellation-rate criteria outlined above. A booking fee is not a deposit. It is not a refundable payment held toward a future service, nor is it automatically transferable to another appointment.
Once paid, the $50 booking fee is non-refundable and non-transferable if the client cancels or reschedules the appointment, including when the cancellation or rescheduling occurs within the standard 24-hour notice period.
The booking fee is associated with the specific appointment for which it was paid. If the client cancels or reschedules, the original booking fee will not be transferred to the replacement appointment or credited toward a future booking. A new booking fee may be required to secure a subsequent appointment, where applicable.
This policy is separate from the clinic’s standard 24-hour cancellation and rescheduling policy. Any additional cancellation or no-show fees will be assessed in accordance with the applicable policy disclosed and agreed to at booking.
If the client attends the appointment on the originally scheduled date and time, the $50 booking fee will be credited toward the balance of the scheduled service. The booking fee is therefore applied toward the service only when the client attends as scheduled. It is not an additional charge on top of the service price when the appointment is completed as agreed.
If the client cancels, reschedules, or fails to attend, the booking fee will be retained and will not be credited toward a future service, subject to applicable law.
We understand that unforeseen circumstances may arise. Any exceptions will be considered individually at the clinic’s discretion, subject to applicable legal obligations.
Privacy policy
- Introduction
At EverGlow Medi Spa, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book services, or make purchases from our online shop.
- Information We Collect
- Personal Information: When you book an appointment, register an account, or make a purchase, we may collect personal information such as your name, email address, phone number, billing/shipping address, and payment details.
- Health Information: When you book a service at our medi spa, we may ask for health-related information relevant to providing you with the best service (e.g., skin type, allergies).
- Usage Data: We may collect data about how you use our website, including your IP address, browser type, and pages visited.
- How We May Use Your Information
- To provide and manage your appointments and purchases.
- To improve our website and customer service experience.
- To send you promotional emails, newsletters, or offers (you may opt-out at any time).
- To comply with legal obligations.
- Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners (e.g., payment processors, shipping companies) to fulfill orders or services.
- Data Security
We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
- Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
If you have any questions about our Privacy Policy, please contact us at everglowmedispa@outlook.com